HP (Hewlett-Packard) Printer HP Officejet Pro 8100 N811A Inkjet Printer User Manual

3.8

Out of 2 Ratings

Owner's of the HP (Hewlett-Packard) Printer HP Officejet Pro 8100 N811A Inkjet Printer gave it a score of 3.8 out of 5. Here's how the scores stacked up:

  • Reliability

    4.0 out of 5

  • Durability

    4.0 out of 5

  • Maintenance

    3.5 out of 5

  • Performance

    4.0 out of 5

  • Ease of Use

    3.5 out of 5
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Check the printer IP address
• To check the IP address of the printer, obtain the IP address on the network
configuration page. To print a network configuration page, press and hold the
(Resume) button, and then press the (Wireless) button.
• Ping the printer using the IP address from the command prompt (Windows) or from
Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the
Applications folder at the top level of the hard disk.).
For example, if the IP address is 123.123.123.123, type the following at the command
prompt (Windows):
C:\Ping 123.123.123.123
- OR –
In Network Utility (Mac OS X) click the Ping tab, type the 123.123.123.123 in the box,
and then click Ping.
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Troubleshoot installation issues
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer problems.
If the following topics do not help, see HP support for information about HP support.
•
Hardware installation suggestions
•
HP software installation suggestions
•
Solve network problems
Hardware installation suggestions
Check the printer
• Make sure that all packing tape and material have been removed from outside and
inside the printer.
• Make sure that the printer is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the printer control panel.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the printer and to
a working power outlet.
Check the printheads and ink cartridges
• Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, color-coded slot. Press down firmly on each one to ensure proper contact.
The printer cannot work if they are not all installed.
• Make sure that the printhead latch is closed correctly.
• If the display shows a printhead error message, clean the contacts on the printheads.
Chapter 5
68 Solve a problem

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