3.8
Owner's of the HP (Hewlett-Packard) Printer HP Officejet Pro 8100 N811A Inkjet Printer gave it a score of 3.8 out of 5. Here's how the scores stacked up:
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Solve problems using HP ePrint and HP websites
This section provides solutions to common problems using HP ePrint and HP websites.
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Solve problems using HP ePrint
•
Solve problems using HP websites
Solve problems using HP ePrint
If you are having problems using HP ePrint, check the following:
• Make sure the printer is connected to the Internet using an Ethernet or wireless
connection.
NOTE: You cannot use these web features if the printer is connected using
a USB cable.
• Make sure the latest product updates have been installed on the printer. For more
information, see
Update the printer.
• Make sure HP ePrint is enabled on the printer. For more information, see
Set up HP
ePrint using the printer’s control panel.
• Make sure the network hub, switch, or router is turned on and working correctly.
• If you are connecting the printer using an Ethernet cable, make sure you are not
connecting the printer using a phone cord or a crossover cable to connect the printer
to the network and that the Ethernet cable is securely connected to the printer. For
more information, see
Solve Ethernet network problems.
• If you are connecting the printer using a wireless connection, make sure the wireless
network is functioning properly. For more information, see
Solve wireless problems.
• If you are using HP ePrint, check the following:
◦ Make sure the printer’s email address is correct.
◦ Make sure that the printer’s email address is the only address listed in the “To”
line of the email message. If other email addresses are listed in the “To” line, the
attachments you are sending might not print.
◦ Make sure you are sending documents that meet the HP ePrint requirements. For
more information, see HP ePrint specifications.
• If your network uses proxy settings when connecting to the Internet, make sure the
proxy settings you are entering are valid:
◦ Check the settings being used by the Web browser you are using (such as Internet
Explorer, Firefox, or Safari).
◦ Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these
settings in either the printer’s control panel. If these settings are not updated, you
will not be able to use HP ePrint.
For more information, see
Set up HP ePrint using the printer’s control panel.
Chapter 5
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