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You should change the setting only if you are having trouble sending a fax to or receiving a fax from a
particular device. Decreasing the fax speed might be useful when you are trying to send a fax
overseas, or receive one from overseas, or if you are using a satellite telephone connection.
1.
From the Home screen on the product control panel, touch the Setup
button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Fax Speed button, and then touch the speed setting that you want to use.
Fax error messages
Alert and warning messages appear temporarily and might require you to acknowledge the message
by touching the OK button to resume or by touching the Cancel
button to cancel the job. With
certain warnings, the job might not complete or the print quality might be affected. If the alert or
warning message is related to printing and the auto-continue feature is on, the product will attempt to
resume printing the job after the warning has appeared for 10 seconds without acknowledgement.
Control panel message Description Recommended action
Communication error. A fax communication error occurred between
the product and the sender or receiver.
Allow the product to retry sending the fax.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
Set the Fax Speed option to the Slow(V.29)
setting or disable the Fast(V.34) setting.
Turn off the Error Correction feature to
prevent automatic error correction.
NOTE: Turning off the Error Correction
feature can reduce image quality.
Print the Fax Activity Log report from the
control panel to determine if the error occurs
with a specific fax number.
If the error persists, contact HP. See
www.hp.com/support/ljm425series or the
support flyer that came in the product box.
Document feeder door is open.
Canceled fax.
The cover at the top of the document feeder
is open, and the product cannot send the
fax.
Close the cover, and send the fax again.
ENWW
Solve fax problems
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