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Owner's of the HP (Hewlett-Packard) All in One Printer HP LaserJet Pro 400 M451DW Laser Printer gave it a score of 0 out of 5. Here's how the scores stacked up:
Solve fax problems
Fax troubleshooting checklist
●
Several possible fixes are available. After each recommended action, retry faxing to see if the
problem is resolved.
●
For best results during fax problem solving, make sure the line from the product is plugged directly
into the wall phone port. Disconnect all other devices that are connected to the product.
1. Verify that the telephone cord is plugged into the correct port on the back of the product.
2. Check the phone line by using the fax test:
a.
From the Home screen on the product control panel, touch the Setup
button, and then
touch the Service menu.
b. Select the Fax Service menu.
c. Select the Run Fax Test option. The product prints a fax test report.
The report contains the following possible results:
●
Pass: The report contains all of the current fax settings for review.
●
Fail: The report indicates the nature of the error and contains suggestions for how to
resolve the issue.
3. Verify that the product firmware is current:
a. Print a configuration page from the control panel Reports menu to obtain the current firmware
date code.
b. Go to
www.hp.com.
1. Click the Support & Drivers link.
2. Click the Download drivers and software (and firmware) link option.
3. In the For product box, type the product model number, and then click the Go button.
4. Click the link for your operating system.
5. Scroll to the Firmware section of the table.
◦
If the listed version matches the version on the configuration page, you have the
most current version.
◦
If the versions are different, download the firmware upgrade and update the
firmware on the product following the instructions onscreen.
NOTE: The product must be connected to a computer with internet access to
upgrade firmware.
◦
Resend the fax.
ENWW
Solve fax problems
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