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Troubleshooting
English
Network Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are
using.
Number of clips already at maximum
- The CF card selected for recording already contains the maximum number of MXF clips (999 clips). Replace the CF
card or use the CF card in the other CF card slot.
- Because both CF cards reached the maximum number of clips, double slot recording is not available.
Number of Shot Marks at maximum
- The shot mark could not be added because the MXF clip already contains 100 shot marks (" and # marks
combined). You must delete shot marks (A 157) before adding any more.
Reached the recording limit for one clip. Recording was stopped.
- When recording a single MXF clip for an extended period of time, the clip will be split into smaller video files every
2 GB (or 1 GB when recording in slow motion). This message will appear when the number of smaller video files
reaches 99.
Recorded at 50.00 Hz Check the data on CF A/CF B Initializing the card is also recommended
- The CF card contains MXF clips that were recorded using a system frequency different from the one used by the
camcorder. Back up the content of the CF card if necessary and initialize the CF card with this camcorder (A 41).
Recording was stopped.
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again.
Then, remove the CF card being used and reinsert it. Alternatively, replace the CF card. If this does not solve the
problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot
be read by Canon XF Utility or the Canon XF plugins.
Shot Mark Error
- Could not add a shot mark. If the message appears in mode, try adding the mark again. If that does not work,
add the mark in mode after you finish recording. If the message appears in mode, turn off the
camcorder and then back on. Then, try to add the mark again.
System error
- Turn off the camcorder and back on again. If this does not solve the problem, there may be a malfunction with the
camcorder. Consult a Canon Service Center.
The sound of the Zoom motor may also be recorded.
- Be careful when operating the zoom while recording as the sound of the zoom motor may be recorded as well. Try
zooming while the camcorder in record pause mode.
This clip needs recovering. Attempt to recover?
- If the clip is corrupted, such as when the power suddenly turned off while recording, the clip must be recovered. When
this message appears, select [OK] and then press SET.
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files created or edited on a computer.
Using a card that supports UDMA mode 4 or higher is recommended
- The CF card’s UDMA mode is lower than UDMA4. We recommend using a CF card that with a UDMA mode of at least
UDMA4.
% / $ Mark Error
- Could not add a % mark or $ mark. If the message appears in mode, try adding the mark again. If that does
not work, add the mark in mode. If the message appears in mode, turn off the camcorder and then back
on. Then, try to add the mark again.
A User is already accessing the server. Try again later.
- This message appears on the screen of the connected device. Another device connected to the network is already
operating the camcorder. To use this device, first end the connection on the device accessing the camcorder and then
touch Retry.
Cannot create new folder on the FTP server.
- Check the user permissions/restrictions for accessing the FTP server.
Cannot log in to FTP server.
- Check the user name and password information in the FTP server settings (A 189).
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