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223
Troubleshooting
English
List of Messages
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical
order. Note that for some messages, an indication of the recording media involved (CF A, CF B, , or a
combination thereof) may appear above the message itself.
For error messages related to network connections, refer to
Network Functions
(A 225).
Accessing CF A/CF B/ Do not remove
- You opened the CF card slot cover or SD card slot cover while the camcorder was accessing the recording media.
Close the relevant card slot cover.
Buffer overflow. Recording was stopped.
- The data transfer rate was too high for the recording media card in use and the recording was stopped. Use a
recommended card (A 38).
Cannot acquire battery information Continue using this battery pack?
- You attached a battery pack that does not bear the Intelligent System mark.
- If you are using a battery pack that bears the Intelligent System mark, there may be a problem with the camcorder or
battery pack. Consult a Canon Service Center.
Cannot play back
- The file control information is corrupted or there was a decoder error. Turn off the camcorder and back on again. If this
does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or MXF clips with corrupt file control information
cannot be read by Canon XF Utility or the Canon XF plugins.
Cannot record
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again.
Then, remove the CF card being used and reinsert it. Alternatively, replace the CF card. If this does not solve the
problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or MXF clips with corrupt file control information
cannot be read by Canon XF Utility or the Canon XF plugins.
Cannot restore
- Could not recover data on the CF card. Save your MXF clips (A 168) and initialize the CF card (A 41).
Cannot switch CF card slots
- The SLOT SELECT button was pressed while the camcorder is recording or when the movie format is set to MP4. Wait
until recording is finished to change the selected CF card slot.
CF A/CF B error
- The CF card cannot be recognized or cannot be accessed. Check that the CF card is inserted correctly and not
malfunctioning.
CF AJCF B / CF BJCF A Switched
- This message appears when you use the SLOT SELECT button to switch the CF card slot in use or recording
continued from one CF card to the other.
CF AJCF B / CF BJCF A Will switch in a moment
- The CF card is almost full so recording will continue on the other CF card in approximately 1 minute.
Change the battery pack
- The battery pack is exhausted. Replace or charge the battery pack.
Check the data on CF A/CF B Initializing the card is also recommended
- The CF card cannot be used for any of the following reasons.
• A problem has occurred with the CF card.
• The camcorder cannot read the CF card’s data.
• The CF card was initialized using a computer.
• The CF card has been partitioned.
- Save your MXF clips (A 168) and initialize the CF card (A 41).
Check the data on Initializing the card is also recommended
- You inserted an SD card that was formatted using another device into the camcorder. Initialize the SD card with this
camcorder.
Check the SD card
- You inserted a MultiMedia Card (MMC) or an SD card with a capacity of 64 MB or smaller into the camcorder. Use a
recommended SD card (A 38).
- Due to an SD card error, recording/playback Is not possible. Remove and then reinsert the SD card or use a different
SD card.
C OPY
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