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Troubleshooting
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Abnormal characters appear on the screen and the camcorder does not operate properly.
- Disconnect the power source and reconnect it after a short time. If the problem still persists, use the [Other Functions]
> [Reset] > [All Settings] function. This resets all the camcorder’s settings to default values except for the hour
meter.
Video noise appears on screen.
- Keep a distance between the camcorder and devices that emit strong electromagnetic fields such as near powerful
magnets and motors, MRI machines or high-voltage power lines.
Horizontal bands appear on the screen.
- This is a phenomenon typical of CMOS image sensors when recording under some types of fluorescent, mercury or
sodium lamps. This is not a malfunction. You may be able to reduce the symptoms by setting [Camera Setup] >
[Flicker Reduction] to [Automatic] and/or by setting [Camera Setup] > [Shutter] > [Manual] to [Speed] and the
shutter speed to a value matching the frequency of the local electrical system (1/50* or 1/100 for 50 Hz systems, 1/60
or 1/120 for 60 Hz systems).
* May not be available depending on the frame rate.
Audio cannot be recorded.
- The AUDIO IN selection switch is not set correctly (A 103).
- An external microphone connected to the INPUT 1/INPUT 2 terminal requires phantom power. Set the corresponding
INPUT 1/INPUT 2 audio input selection switch to MIC+48V (A 103).
- The external microphone connected to the MIC terminal is not turned on or its battery is empty.
Audio is recorded at an extremely low level.
- The audio level for CH1 or CH2 is set to M, and the recording level is set too low. During 4-channel audio recording:
[Audio Setup] > [Audio Input] > [CH3/CH4 Mode] is set to [Manual] and [CH3/CH4 Level] is set to a level too low.
Check the audio level meter on the screen and adjust the audio level correctly (A 105, 106).
- The microphone attenuator is on. Turn off the microphone attenuator (A 102, 104).
Sound is distorted or is recorded at lower levels.
- When recording near loud sounds (such as fireworks, shows or concerts), sound may become distorted or it may not
be recorded at the actual levels. Activate the microphone attenuator (A 102, 104), or adjust the audio recording level
manually.
The picture is displayed correctly but there is no sound from the built-in speaker.
- Speaker volume is turned off. Adjust the volume (A 149).
- If headphones are connected to the camcorder, disconnect them.
Recording Media and Accessories
Cannot insert the recording media.
- The CF card or SD card you are trying to insert is not facing the correct direction. Turn it over and insert it.
Cannot record on the CF card.
- A compatible CF card must be used (A 38).
- Initialize the CF card (A 41) when you use it with the camcorder for the first time.
- The CF card is full or it already contains the maximum number of clips (999 clips). Delete some clips (A 154) to free
some space or replace the CF card.
Cannot record on the SD card.
- A compatible SD card must be used (A 38).
- Initialize the SD card (A 41) when you use it with the camcorder for the first time.
- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch.
- The SD card is full. Delete some clips (A 154) and photos (A 198) to free some space or replace the SD card.
- The folder and file numbers for MP4 clips and photos have reached their maximum value. Set [Other Functions] >
[File Numbering] to [Reset] and insert a new SD card.
Recording to and playing back from a recording media is slow.
- This may occur as clips and photos are recorded/deleted over time. Save your recordings (A 168) and initialize the
recording media (A 41).
The supplied wireless controller will not work.
- Set [Other Functions] > [Wireless Controller] to [On].
- Replace the battery of the wireless controller.
C OPY
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