Elite Screens Home Theater Screen ELITE EZ CINEMA SERIES User Manual

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The following points should be noted to assure the sound performance of the screen
1. Never use your hand to touch the screen surface.
2. Never scrabble on the screen with anything.
3. Don't touch the screen with hard or sharp objects.
4. Please use a clean cotton cloth or soft dust brush to remove any dust particles on the screen.
5. The screen material may be cleaned
Warranty Policy - Manual, Tripod, Pull-up Floor, and Fixed Frame Screens
*Warranty policy applies to claims made in the United States of America. Warranty issues outside of
the US must go through their international distributor.
• Two (2) year warranty parts and labor from purchase date as follows (except for refurbished
units as specified below):
•
Refurbished units carry a 90-day parts and labor warranty.
•
Demo units or open box items are AS IS items and do not carry a warranty.
• Elite Screens will cover ground shipping charges on warranty claims made within 7 days of
receiving per our DOA (Defective On Arrival) policy
• Each party will be responsible for one way shipping during the regular warranty period if the
claim is made after the 7 day DOA period.
• An RMA (Return Merchandise Authorization) number must be issued in order to process a
replacement. Elite Screens will either replace or repair the defective unit with a brand new
replacement *(see exceptions below) after the defective unit is received and/or confirmed
defective. Once the product is received, Elite Screens will send out a new *unit to the customer by
ground service (subject to inventory availability).
•
Missing Parts must be reported within the 7-days of receipt. If reported after 7 days, customer
will only be responsible for shipping and handling fees. If reported after 30 days of receipt, the
customer is responsible for cost of the parts and shipping & handling fees
.
Please visit the link below for full warranty information
http://www.elitescreens.com/services.html
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) and is based on stock availability.
Rev. 1.0

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