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Troubleshooting
165
List of Messages for Wi-Fi Functions
Refer also to the instruction manual of your access point and other devices you will use.
To record video on this memory card, it is recommended to use a video quality setting other
than [59.94P Recording].
- When using a memory card rated SD Speed Class 2 or 4, you may not be able to record
movies if you use a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps
(59.94P).
To use this function change the camera mode to Manual or Cinema
- C, the CUSTOM dial (A 96) and some of the functions that can be assigned to the
assignable buttons (A 97) cannot be used in mode. Set the mode switch to n (
mode) or E( mode) to use them.
Too many photos and MP4 movies. Disconnect the USB cable.
- Disconnect the USB cable. Try using a memory card reader or decrease the number of photos
and MP4 movies on the memory card to fewer than 2,500 (Windows), or 1,000 (Mac OS).
- If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, and
restore the connection after a short while.
Unable to recognize the data
- The camcorder cannot recognize data that was recorded using a video configuration that is not
supported (PAL or SECAM).
Unable to recover data
- Could not recover a corrupted file. Save your recordings (A 114) and initialize the memory
card using the [Complete Initialization] option (A 38).
Another user is already controlling the camcorder. Try again later.
- This message appears on the screen of the Wi-Fi device. Multiple Wi-Fi devices are trying to
connect with the camcorder. Make sure only one Wi-Fi device is trying to connect and then
touch Retry.
IP address conflict
- Change the camcorder’s IP address to avoid any conflict with devices connected to the same
network. Alternatively, change the IP address of the conflicting device.
Memory card cover is open
- The double memory card slot cover was opened while the memory card was being accessed.
Stop the Wi-Fi function in use and end the Wi-Fi connection.
Multiple access points detected. Try the operation again.
- There are multiple access points sending out a WPS signal at the same time. Try the operation
again later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option
(A 137).
No access points found
- The access point set in the camcorder could not be found.
- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with the
wireless signal. Try using the camcorder in a location farther away from such appliances.
- Make sure that you use the access point’s SSID for the camcorder’s Wi-Fi settings (A 138).
- If the access point is using MAC address filtering, enter the camcorder’s MAC address in the
access point’s configuration screen.
Unable to access configuration files
- Turn off the camcorder. After a short while, turn it on again. If the problem persists contact a
Canon Service Center.
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