APC Power Supply Smart-UPS User Manual

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Smart-UPS C 1000/1500 VA 120/230 Vac Tower10
Battery Replacement
Always recycle used batteries.
For information on recycling a used battery, refer to the Battery Disposal
Information sheet included with the replacement battery.
Replace used batteries with APC approved batteries. To order a replacement battery go to the APC Web site,
www.apc.com.
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display
on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC Web site for
country specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained
in transit is not covered under warranty.
a. For the UPS, always DISCONNECT THE BATTERY before shipping in compliance
with U.S. Department of Transportation (DOT) and IATA regulations. The battery
may remain in the unit.
b. Internal batteries may remain connected in the XLBP during shipment, (if applicable, not
all units have XLBPs).
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from AC power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
UPS Model Replacement Battery
SMC1000/SMC1000I APCRBC142
SMC1500/SMC1500I RBC6

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