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Owner's of the HP (Hewlett-Packard) All in One Printer HP LaserJet Pro 400 M451DW Laser Printer gave it a score of 0 out of 5. Here's how the scores stacked up:
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and
then type cmd.
b. Type ping followed by the router IP address.
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in
the Ping pane.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or product connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for the product.
Perform a wireless network diagnostic test
From the product control panel, you can run a diagnostic test that provides information about the
wireless network settings.
1.
From the Home screen on the product control panel, touch the Setup
button.
2. Open the following menus
●
System Setup
●
Self Diagnostics
3. Touch the Run Network Test button to start the test. The product prints a test page that shows test
results.
206 Chapter 8 Solve problems ENWW
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