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Troubleshooting
154
Troubleshooting
If you have a problem with your camcorder, refer to this section. Sometimes what you think is a
malfunction of the camcorder may have the simplest of solutions - please read the “CHECK THIS
FIRST” box before going on to the more detailed problems and solutions. Consult your dealer or a
Canon Service Center if the problem persists.
CHECK THIS FIRST
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Cannot charge the battery pack.
- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C
(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try
charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and
104 °F).
- The battery pack is faulty. Replace the battery pack.
- The camcorder cannot communicate with the battery pack attached. Battery packs not
recommended by Canon for use with this camcorder cannot be charged using this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there may
be a problem with the camcorder or battery pack. Consult a Canon Service Center.
A noise can be heard from the compact power adapter.
- A faint sound can be heard while the compact power adapter is connected to a power outlet.
This is not a malfunction.
The battery pack is exhausted extremely quickly even at normal temperatures.
- The battery may have reached the end of its battery life. Buy a new battery pack.
Power supply
• Is the battery charged? Is the compact power adapter correctly connected to the camcorder?
(A 20)
Recording
• Did you turn the camcorder on and correctly set it to a recording mode? (A 38) If you are
recording on a memory card, is one correctly inserted into the camcoder? (A 34)
Playback
• Did you turn the camcorder on and correctly set it to playback mode? (A 87, 120) If you are
playing back recordings from a memory card, is one correctly inserted into the camcorder?
(A 34) Does it contain any recordings?
Other
• Does the camcorder make a rattling sound? The internal lens fixture can move when the
camcorder is turned off or in a playback mode. This is not a malfunction.
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